Question 1

How do I pay?

Accepted Answer

Choose bank transfer or crypto at checkout and place your order. A pop-up then takes you to WhatsApp with your order already written out. Press send and we reply with the payment details. Your items are reserved while you pay.

Question 2

How does the crypto discount work?

Accepted Answer

Select Pay with crypto at checkout and 10% is taken off the price of your items before you pay. Delivery is charged as normal and there is no code to enter.

Question 3

Why am I seeing prices in euros?

Accepted Answer

If you are browsing from a euro country we show and charge prices in euros, and you can switch back to pounds from the top of any page. Everyone else sees pounds.

Question 4

The product I want is out of stock. What now?

Accepted Answer

Open the product and use Notify me. Enter your email and we send you one message the moment it is back on the shelf.

Question 5

Where do you deliver?

Accepted Answer

We supply under licence in the UK and across the EU. Delivery options and costs are shown at checkout before you pay.

Question 6

When will my order be dispatched?

Accepted Answer

Orders confirmed before 12pm Monday to Friday are dispatched the same day. Orders after 12pm, or at the weekend, go out on the next working day. UK orders travel by Royal Mail Tracked 24 and you receive the tracking number by email.

Question 7

Is the packaging discreet?

Accepted Answer

Yes. Every order ships in plain outer packaging with no branding and no description of the contents on the outside.

Question 8

Is there a minimum order for EU delivery?

Accepted Answer

EU orders have a minimum order value of 100 euros. The basket shows how much more you need before you can check out, and the delivery cost is shown before you pay.

Question 9

How does the stack discount work?

Accepted Answer

Buy 2 pens and every pen in your basket is 5% off, 3 pens for 10% off, and 5 or more for 15% off. You can mix and match any pens in the range. The discount is applied automatically in the basket with no code.

Question 10

How are the products tested?

Accepted Answer

Every SereneQ batch is sent to Analiza Bialek in Wroclaw for independent HPLC testing. Where a result is in, the figures and the certificate password are on the product page under Third-party laboratory results. You can check the certificate yourself at analizabialek.pl, or scan the QR code on the pen at auth.seren-q.com.

Question 11

What is a pre-filled pen?

Accepted Answer

Each SereneQ pen arrives with the compound already in solution, so there is no reconstituting or drawing up from vials. The pen has a dial and a dose window, holds 300 units, and comes with 4 sealed pen tips. Batch number, expiry and serial are printed on the pen barrel.

Question 12

How should the pens be stored?

Accepted Answer

Keep pens refrigerated at 2 to 8 degrees C, in the outer carton and away from light. Do not freeze. Short periods at room temperature during delivery are normal.

Question 13

Can you advise me on how to use a product?

Accepted Answer

Our products are supplied strictly as laboratory research chemicals and are not licensed medicines, so we cannot give dosing or medical advice. Product pages list the pen specifications and the published research for each compound.

Question 14

Something is wrong with my order. What do I do?

Accepted Answer

Message us on WhatsApp or through the contact page with your order number and a photo if anything arrived damaged. We reply personally and will put it right.

Quality Products.
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How to order

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Why choose SereneQ pens

Quality Products.Delivered Tomorrow.